Let's solve it

Get help with your camera, microphone, permissions, account access and safety controls. Search for a topic or test your devices before talking.

What do you need help with?

7 topics available

My camera or microphone is not working
Check your devices and browser permissions.
Test camera and microphone
Allow camera and microphone access
Understand permissions and how to enable them again.
Check permissions
I cannot sign in to my account
Request a link to reset your password.
Reset password
Prepare my first conversation
Review the steps to create an account, prepare your profile and start searching.
See how it works
Block or report someone
Understand the difference between blocking and reporting, and when to use each control.
Explore the controls
Protect my privacy
Prepare your camera framing and decide what information to share.
Review privacy
Check my plan or a payment
Manage your subscription from your account. For billing issues, contact the team.
Get billing help